Privacy policy

Last updated: 26 October 2026.

Who we are

This website is run by CraneShift. For any question about your data, or to use your rights, email hello@craneshift.com or write to us through our contact form.

What we collect and why

• Your email address, when you ask for early access. We use it to contact you about our early adopter program and proof-of-concept deployments, to invite you to a short conversation about how you run your service desk, and to tell you when general early access opens. The legal basis is your consent (GDPR, Art. 6(1)(a)), which you give by submitting the form and can withdraw at any time.
• Your survey answers, if you fill in the early adopter survey: your name, your role, whether you work at an MSP or a corporate IT team, your company's name, website, country and size, the tools it uses, how much each problem we list matters to you, what you have tried to automate, other problems and feature requests you describe, and whether you want a call or to join the early adopter program. We use them to prioritise your request, to choose the first early adopters, to prepare our conversation with you, and in anonymised, aggregated form for a report on how MSPs and IT teams automate. The legal basis is your consent (Art. 6(1)(a)).
• Your messages, if you use the contact form: your name, email address, company and message. We use them only to answer you. The legal basis is our legitimate interest in answering your request (Art. 6(1)(f)).
• Technical data that every web server receives, such as your IP address and browser type, used only to deliver this website and keep it secure (legitimate interest, Art. 6(1)(f)).

Cookies and analytics

We use Google Analytics 4 only if you click “Accept” in the cookie banner. It counts visits, shows where visitors come from and which steps they complete (sign-up, survey, contact form), and sets the cookies _ga and _ga_<id>, which last up to 2 years. Google Analytics 4 does not log or store IP addresses. We have turned off Google signals and advertising features, keep its data for 2 months, and never send your name, email address or answers to Google Analytics. The legal basis is your consent (Art. 6(1)(a)).

If you click “Reject”, no analytics script is loaded and no cookie is set. You can change your choice at any time with “Cookie settings” at the bottom of every page; if you withdraw your consent, we delete the analytics cookies. Your choice itself is kept in your browser’s local storage, not in a cookie. This website uses no advertising trackers.

Who processes the data for us

• Google (Firebase Hosting, Google Workspace, Google Analytics): hosts the website and our email, and measures visits if you accept analytics cookies.
• n8n (n8n GmbH, Germany): receives the forms and passes your email, answers and messages on.
• Attio (Attio Ltd., United Kingdom): our contact database. The United Kingdom has an EU adequacy decision.

Some of these providers may process data outside the European Economic Area; where they do, they rely on the safeguards the GDPR requires, such as adequacy decisions or standard contractual clauses. We never sell your data.

How long we keep it

Until you ask us to delete it or withdraw your consent, and at most 24 months after our last contact with you.

Your rights

You can ask to access, correct or delete your data, to restrict or object to its use, and to receive it in a portable format. You can withdraw your consent at any time by replying to any of our emails, by writing to hello@craneshift.com or through our contact form. You also have the right to complain to a data protection authority, for example the Spanish Agencia Española de Protección de Datos or the authority where you live.